Parties Frequently Asked Questions
Q How do I arrange a party at MegaBounce?
It’s easy! Just go to www.megabounce.co.nz and at the top you will see the link for parties. Simply click the link and you will be able to view our birthday packages. Once you have decided which party is right for you contact our event co-ordinator via email at firstname.lastname@example.org to arrange your preferred time and date. You will then be asked to complete a booking form that includes details such as the number of guests, which package you require and any optional extras you would like to add. A $100 non-refundable deposit is required at the time of booking, with the full balance required on the day of the party.
Q When booking a party, will we have to share the bounce arena or party area with anyone else?
You will have your own party area with a dedicated party host/hostess. Half of the fun of the trampoline arena comes from being able to jump across our expanse of trampolines and jumping onto the huge Air Bag, which you wouldn’t get if we gave you your own small section of trampolines, so for this reason you may be jumping with other members of the general public. However, if having the place to yourself is something you would like, exclusive private hire is available, please contact us for further details.
Q How many guests can I invite to a party?
All children’s parties require a minimum of 8 guests, but we can cater for up to 40 people bouncing at any one time.
Q What times are parties available?
We are open Tues-Sun, weekday parties are available and our weekend sessions are as follows:
Saturday and Sunday: 8.45am-10.45am, 10.45am-12.45pm, 12.45pm-2.45pm, 2.45pm-4.45pm. We also have a booth area in our café space with booth seating perfect for teenagers! Please be aware that the demand for parties at weekends are high and we therefore recommend booking as soon as possible to avoid disappointment.
Q Have I left it too late to book a party?
We sometimes have spaces for parties available at short notice, even at peak times due to cancellations. We therefore recommend contacting our event co-ordinator on email@example.com to see if we can fit you in, as we will always do our best to accommodate you!
Q Do I have to stay at the party with my child?
The birthday host is required to stay at the party, but other adults are also welcome to stay and enjoy the fun if they want, but this is not mandatory.
Q Can we start the party in the party area?
Because we’ve found that full tummies and bouncing don’t mix, our parties begin on the bounce arena and finish in the party area.
Q Will there be a MegaBounce staff member available to assist me in the party room?
Yes, each party is allocated a party host/hostess so parents can relax and enjoy the party!
Q Do you provide party area set up and clean up?
Absolutely! We will set up the party room and clean up afterwards so you can simply go home with the birthday boy or girl!
Q What are the beverages you offer in the party room?
We provide cordial and water jugs for all children’s parties and a selection of soft drinks for adult’s parties. If you would like something different to this, please contact our event co-ordinator to discuss your requirements.
Q When should I confirm the exact numbers and any extras I require?
Confirmation is required on the Wednesday prior to the Party.
Q Can I bring food to my party?
You may bring a birthday cake or cupcakes. We also offer an option where you can bring your own food into the premises in accordance with a room hire fee. Please contact our events-coordinator to discuss options.
Q What if more/less children show up on the day of the party?
As stated in the party terms and conditions, the final number of children you pay for and any extras you add on are unfortunately both non-refundable. If more children turn up on the day than you have booked for, it will be dependant on our session and catering availability. Each additional child will be charged the full party package amount (per child) as well as any extras you have requested, which is payable prior to bounce arena access.
Q What if I need to reschedule my party?
You may cancel or rearrange your party up to 7 days prior to it, however please note that your $100 deposit is non-refundable. Any cancellations made within 7 days of the party will still be charged the full amount.